D.H. MacLeod Plumbing and Heating

D.H. MacLeod Plumbing & Heating came to us with a situation that’s more common than most business owners realize:

• No clear ownership of their existing website

• Email hosted through a legacy provider with limited functionality

• Disconnected systems across multiple platforms

• No centralized control over their digital presence

They needed more than just a new website — they needed a complete digital reset.

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The Challenge

Before working together, the business was dealing with:

• Unclear website ownership

  • Existing site hosted on Bluehost, but no access or account ownership

• Outdated email system

  • Email running through Network Solutions / Roundcube

  • Limited usability and poor long-term reliability

• Fragmented infrastructure

  • Domain, hosting, and email all managed in different places

  • No clear system or documentation

• High risk of lost leads

  • Email misconfiguration and lack of authentication (SPF/DKIM/DMARC)

  • Potential deliverability issues

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What We Did

We approached this as a full infrastructure + website rebuild, not just a redesign.

1. Built a New Website from the Ground Up

• Designed and developed a modern WordPress site

• Optimized for mobile, speed, and user experience

• Structured for SEO and future AI-driven discovery

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2. Reclaimed Control of Digital Assets

• Identified and separated domain ownership from old hosting

• Transitioned the business to a clean, controlled environment

• Eliminated reliance on unknown third-party setups

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3. Migrated Email to Google Workspace

• Set up professional Gmail-based email system

• Migrated all historical emails from legacy inbox (Roundcube → Gmail)

• Ensured zero data loss during migration

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4. Cleaned and Rebuilt DNS Infrastructure

• Configured proper DNS records from scratch:

  • Google MX records

  • SPF, DKIM, and DMARC authentication

• Removed legacy and conflicting records from previous providers

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5. Launched on High-Performance Hosting (SiteGround)

• Migrated hosting to a faster, more reliable platform

• Configured domain and nameservers correctly

• Ensured seamless transition with no downtime for email

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The Result

D.H. MacLeod Plumbing & Heating now has:

✔ A modern, professional website they fully own and control

✔ Reliable, easy-to-use Gmail-based business email

✔ Clean, secure, and properly configured DNS setup

✔ Improved email deliverability and reduced spam risk

✔ A scalable foundation for future marketing and growth

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Why This Matters

Most small businesses don’t just need a website — they need:

• A system they actually understand

• Tools that work reliably day-to-day

• A foundation that won’t break when they grow

This project wasn’t just a redesign — it was about future-proofing the business.

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Final Outcome

👉 Fully migrated, modernized, and ready to grow
👉 No more guesswork, no more broken systems

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Still dealing with a confusing mix of websites, email, and accounts you don’t control?

We help businesses clean it up, take ownership, and build a system that actually works.